Business Opinion

Salespeople: an Endangered Species

Salespeople are a lot of help. I know they are often stereotyped as a nuisance, as robocalls are (which aren’t real people), but a good salesperson is more like a secretary to their client. And, over the next ten years, both salespersons and secretaries alike could become an endangered species as they are replaced by chat bots, electronic calendars, and online tutorials.

How Did We Get Here?

Within our busy days are many disjointed tasks. We were sold on the idea that the vacuum cleaner, dish washer, and email would help us have more time in our day to relax. But, in reality, those modern-day conveniences only speed up our tasks and increased our time management demands. With the ability to do more, we have now been whipped into a frenzy of busyness both at home and at the office.  Sometimes I would love to have a secretary to help me keep it all straight.

TO-DO List

With no secretary and a long to do list, I need help from any number of salespersons that I may have called to inquire on any number of purchases. From service work to suppliers, I wish they would follow up with me to see if there was anything else I needed from them. I wish they would call me back, and not make me chase them down to do business with them. I wish they would put me on their calendar instead of me, the buyer, having to put them on mine.

Just this week, a remarkably good salesman I have been working with to get FAB’s ERC tax credit openly and honestly told me that, by weeks end, he would be leaving on his Spring Break vacation. Conscientiously, he asked me to put a call back to him on my calendar just in case he forgot. I laughed and said, “no problem, I will be your secretary.”