Everybody has to answer to somebody and usually it is their spouse, boss and mother. But I answer to spouse, boss, mother, kids and employees. And employees are like marriages: some are good, some bad, and all have to be dealt with on a daily basis. Some old employees keep coming back. Some I’m glad to see again and some I would like to forget.
Through the years I have gotten a lot faster at hiring and firing employees. I used to try to fix everyone. But now I have become calloused. After several exhaustive attempts to help someone, I say, “That’s it!” and stop. Maybe I have lost my idealism or faith in the human race. Perhaps I just don’t have enough energy for the crazy ones. No, I just finally accept the fact that you can’t help someone who is unwilling to help themself. There are too many good people/employees that need attention to waste it on the ones who aren’t serious.
This year, my primary account manager,”Captain Kirk” Wygal, gave me a book on management and it was an eye opener. It said 80% of your management time was spent on your bad employees and only 20% went to your Stars. Every time I fire a bad employee or discipline one of my kids, they say “That’s Not Fair.” And they are right. It’s not fair… to those who deserve more of my time.